Privacy Policy

Who we are and other important information

Ace Aquatec Ltd is registered in Scotland as company number SC335694. Our registered office and global headquarters are located at 16B City Quay, Camperdown Street, Dundee, Scotland, DD1 3JA. We provide a variety of technology products to aquaculture, marine, and offshore businesses.

For more information about Ace Aquatec, please visit https://www.aceaquatec.com/company/.

This policy sets out how we collect and process personal data through use of our products and services, use of our website, and other collection of personal data related to our business.

What personal data we collect

Whether you are a customer, supplier or other business contact, this privacy policy sets out how we will collect and use your personal data. We collect most personal data directly from you, however, if we collect personal data indirectly, we refer to this explicitly within this General Privacy Policy. We have listed types of personal data we collect from you dependent upon the relationship you have with us as follows:

Customers and suppliers (including individual contractors) and other business contacts

Data will be collected in order for customers, suppliers and other business contacts to receive or supply products and services, as applicable, to manage contractual relationships on an ongoing basis, for account administration, and to provide updates and news about our products and services, events and other information that we think may be of interest to you. We also collect data through the use of cookies.

Visitors to Ace Aquatec website

Data collected may include the following, where provided:

Simply visiting Ace Aquatec websites does not require you to reveal personal data although some cookies recording session data will be collected. If however you ask us for information, register with us, sign up to attend any of our events or receive our marketing material or otherwise express an interest in our products or services or report a problem, we collect any personal data you submit to us. Each time you visit the site we may ask you for other information in order that we can build up a profile of your tastes and interests to ensure you only receive marketing communications which are relevant to you.

Employees

Our employees are provided with our data protection policies and procedures at the time of commencement of employment. Further information for staff will not be provided in this General Privacy Policy; instead please contact [email protected].

Special Category Data

We do not collect special category data (which includes details about race or ethnicity, religious beliefs, sex life or sexual orientation, trade union membership, health and genetic and biometric data).

If you fail to provide personal data

Where we need to collect personal data by law or under the terms of a contractual arrangement, and you fail to provide that data when requested as being mandatory, we may not be able to fulfil the terms of the contract or relationship that we have with you.

How and when we collect your personal data

We may collect your personal data in the following direct ways:

Customers and suppliers (including individual contractors) and other business contacts

Data will be collected:

Visitors to Ace Aquatec website

Simply visiting Ace Aquatec websites does not require you to submit personal data (although our cookies may collect certain personal data for statistical and analytical purposes). If however you ask us for information, register with us, sign up to attend any of our events or receive our marketing material or otherwise express an interest in our products or services or report a problem, we collect any personal data submitted to us at that time.

Automated technologies or interactions

When you visit our websites and access resources on our websites, we may automatically collect Technical Data and Usage Data. We collect this data via cookies including, where available, your IP address, operating system and browser type, for system administration.

Third parties or publicly available sources

We may also collect personal data about you from third parties or publicly available sources including:
• analytics providers (such as Google based outside the UK)
• event organisers (such as AquaNor or Global Seafood Expo, when you register for one of our events)

By choosing to provide us with your personal data, you are consenting to its collection, use and disclosure in accordance with this Privacy Policy.

How and why we use your personal data

Customers and suppliers (including individual contractors) and other business contacts

Personal data of customers (including Identity, Contact, Technical, Usage and Profile Data) will be used:

You can manage your marketing and other contact preferences through our Marketing Team at [email protected]. You will receive marketing communications from us if you have requested information from us or purchased products or services from us or if you provided us or one of our service providers (including event organisers) with your details and, in each case, you have not opted out of receiving marketing.

Visitors to Ace Aquatec website

Personal data (including Identity, Contact, Technical and Usage) will be used to form a view on what we think you may want or need, or what products, services or offers may be of interest to you (referred to as marketing) in order to provide you with further information on our products and services. You can manage your marketing and other contact preferences through our Marketing Team at [email protected]. You will receive marketing communications from us if you have requested information from us with your details and, in each case, you have not opted-out of receiving marketing. Where you opt-out of receiving marketing messages, this will not apply to personal data provided if you subsequently choose to purchase further products or services from us or interact with our websites again.

Aggregated data

We also use aggregated data, including cookies data, for the purposes of research and product development. Aggregated data used within our research and product development functions is derived from your personal data but no personal data will be published or disclosed since it is aggregated and anonymised for the purposes of research and product development, and therefore no person is identified or identifiable from such data.

Analytics
We also perform analytics, such as trends, sales intelligence, marketing effectiveness (such as click and open rates), uptake and progress.

Cookies

We may use personal data collected by cookies for functional and analytical purposes.

We use first party cookies set by ourselves only. Please note however that our website may include links to third party websites, plug-ins and applications. These websites, plug-ins and applications may use cookies over which we have no control. You may however restrict or block third party cookies through your browser settings and such blocking of cookies of third parties should not affect the functionality and use by you of our website.

Who we transfer your personal data to

We may have to share your personal data with third parties for processing or sub-processing purposes. We undertake a selection process and periodic review in relation to processors and sub-processors. We may also share your personal data with controllers. We enter into data processing agreements with both processors and controllers, as applicable.

We share your personal data with third parties and for the purposes as set out below:

Third parties (acting as processors):

Third parties (acting as controllers):

We require all third party suppliers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our suppliers to use your data for their own purposes, and we require that processing is in accordance with our instructions. We enter into written data processing agreements with suppliers that receive personal data from us.

A list of third party suppliers to whom we transfer personal data can be provided upon request. We do not sell any personal data we collect.

International transfers of personal data

We share your personal data with third parties some of whom may be located outside the EEA as follows:

Where personal data is transferred outside the EEA, we take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this General Privacy Policy and the requirements of the law. Such measures include, where applicable, by ensuring that the recipients to which it is sent are (i) within countries where the European Commission has made an adequacy decision with respect to the data protection laws of such country, or (ii) covered through the entering into of EU standard contractual clauses for transfers of data (also referred to as model contracts) or binding corporate rules, and monitoring such protections to ensure the adequacy of such measures.

A list of third parties to whom we transfer personal data outside the EEA, together with the relevant safeguard mechanism can be provided upon request.

How we keep your data secure

We are committed to ensuring the security of processing and the ongoing confidentiality, integrity, availability and resilience of systems and services as such relate to personal data that we hold, in order to prevent accidental or unlawful destruction, loss, alteration or unauthorised disclosure or access.

In our roles as both controller and processor, we implement appropriate technical and organisational measures to ensure a level of information security appropriate to the risk.

Additionally, our employees are bound to comply with confidentiality provisions and privacy policies and procedures, in addition to completing mandatory privacy & security awareness training. We have various policies that specifically address responsibilities and expected behaviour with respect to the protection of confidential information.

You should note that where we have given you (or where you have chosen) a username and/or password which enables you to access certain parts of our websites, or use our products and services, you are responsible for keeping the username and password confidential. You should not share these details with anyone.

This General Privacy Policy applies only to information collected by Ace Aquatec Ltd. Links within our website to third party sites, plug-ins and applications are not covered by this General Privacy Policy. If you link to other websites, we encourage you to read their own privacy policies. We are not responsible or liable for those policies.

Data retention and anonymisation

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected the data, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention periods for personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the personal data and whether we can achieve those purposes through other means, together with applicable legal requirements, including certain statutory retention periods. For example, by law, we have to keep: (i) certain customer and supplier information for seven years for tax and audit requirements.

If you require further information on specific retention periods, please contact us.

Your legal rights

You have the right to:

Where we are a processor in respect of your personal data, we will inform the relevant controller of your request and assist and co-operate with the controller for them to fulfil the request.

You normally will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, if a request is clearly unfounded, repetitive or excessive, we may charge a reasonable fee. Alternatively, in certain circumstances, we may refuse to comply with your request.

Further information

We may need to request specific information from you to help us confirm your identity or verify your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Changes to your personal data

It is important that the personal data we hold about you is accurate and current. In order for us to ensure this, please keep us informed of any changes at any time to the personal data that we hold about you.

How you can contact us and your right to complain

If you have any questions about this General Privacy Policy or data protection or privacy matters generally, request to access, correct or delete personal data, withdraw consent or other requests, please contact Ace Aquatec’s Data Protection officer:

The Data Protection Officer
Ace Aquatec Ltd
16B City Quay
Camperdown Street
Dundee
DD1 3JA
Scotland
UK

E-mail: [email protected]

Whilst we hope that you will not need to, if you do wish to complain about how we handle personal data, you may contact our Data Protection Officer as above.

You also have the right to complain to the relevant data protection Supervisory Authority. The UK Information Commissioner’s Office (ICO) is the relevant Supervisory Authority for Ace Aquatec Ltd. We would appreciate the chance to deal with your concerns before you approach the ICO. You can however contact the ICO as follows:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF

Email: [email protected]
Telephone: + 44 303 123 1113
Website: www.ico.org.uk

Status of privacy policy and changes

This Privacy Policy is effective from 21st January 2019. We may change it from time to time so please check regularly to keep informed of updates.