Process Coordinator
About us:
Ace Aquatec is an award-winning aquaculture technology company specialising in welfare-first in-water electric stunners; marine mammal protection devices, biomass estimation and sea lice removal systems. We help customers thrive by making their operations efficient, ethical and sustainable.
About the role:
As the Process Coordinator you will work proactively and collaboratively with internal/external resources and stakeholders to ensure timely completion of internal processes and customer projects at Ace Aquatec. This role will form an integral part of the core personnel at Ace Aquatec within the project management group liasing primarily with the operations division of the business.
Reporting to the Project Manager, you will be responsible for the successful management of internal processes and external customer projects ranging in complexity and durations. This role heavily involves the application of Jira software modules and agile project management.
The Process Coordinator will input internal processes e.g. Biocamera customer order fulfilment into Jira or another application and collate the different activities to arrive to an estimated delivery for the customer. The Process Coordinator will then coordinate internal and external resources to ensure that the customer delivery timeframe is met with a focus also on the quality of goods and services delivered. Similarly the Process Coordinator will perform these actions for external customer projects e.g. delivery of in water stunners, these external customer projects may require an element of product development and the Process Coordinator will collate those activities in Jira and ensure that they are completed with effective planning and action tracking.
What you'll be doing:
- Mapping and inputting Ace Aquatec processes into Jira service management software.
- Mapping an inputting Ace Aquatec customer projects into Jira project management software.
- Coordinating and collating Jira tasks to ensure timely completion of processes.
- Facilitating internal and external meetings on internal processes and customer projects and capturing actions.
- Resource scheduling of internal and external service personnel.
- Fostering and maintaining effective internal and external relationships.
- Support the business development process through input to proposals, meeting and presenting to prospective customers, etc.
- Providing work direction to other team members, including subcontractors, as assigned, and sharing knowledge and nurturing our junior/up-coming staff in a professional and collegial environment.
- Maintain and build trusted relationships with key customers, clients, partners, and stakeholders
- Ensure that internal processes are documented with buy in from other departments and collegues.
The skills you need:
- Experience of managing projects and/or processes utilising multiple disciplines.
- A proven ability to take ownership of processes and projects to achieve company goals.
- Some experience using Jira would be beneficial and advance Jira use would be advantageous.
- Competent with the Microsoft Office suite of software
- Able to work independently whilst overseeing the work of other colleagues and responding to new and ongoing work requests.
- Time efficient working practices with demonstrated abilities to work to strict deadlines.
- Strong communicator, an intent listener and able to produce high quality documentation where required.
We offer a range of exciting benefits including:
- 33 days annual leave
- Death in service at 4 x your annual salary
- Employee Assistance Programme
- Enhanced parental leave policies
- Birthday day off
- Paid bereavement leave
- Paid sick leave
- Company pension scheme