Field Service Engineer
Who we are
Ace Aquatec is an award-winning aquaculture technology company specialising in welfare-first in-water electric stunners, marine mammal protection devices, biomass estimation and sea lice removal systems. We help customers thrive by making their operations efficient, ethical and sustainable.
Role Description
We are seeking an experienced and dedicated Field Service Engineer to assist with the inspection, repair and maintenance of all products supplied by Ace Aquatec. This includes acoustic and electric marine mammal protection devices, electric stunning systems, 3D biomass cameras and sea lice removal systems.
There will be an element of travel required for this role including periods away from home. Your time will be split between the workshop in Dundee as well as customer sites in the UK and globally. The ability to respond to service and support issues at short notice is a further requirement of this role.
Prior experience in a field service role in the aquaculture, agriculture, marine or offshore industries would be beneficial.
What you’ll be doing:
- Install, repair and maintain Ace Aquatec’s equipment
- Be a supportive and knowledgeable representative of Ace Aquatec when visiting customers
- Partner with Technical Support team to ensure quick resolution of technical enquiries and equipment failures
- Recording and updating field service tickets in Jira service management system
- Technical support of colleagues in Sales and Marketing teams
- Support colleagues and suppliers with new product development projects
The skills and experience you need:
- A recognised Electrical and/or Electronics Qualification
- Experience in mechanical engineering is desirable but not essential
- Experience in industrial electronic/electrical roles; both in field and workshop environments
- Methodical fault-finding skills
- Ability to work independently, as well as part of a team
- Experience in a customer support or similar customer-facing role
- Close attention to detail regarding assembly of equipment designed for harsh conditions
- Small hand-tool and multi-meter experience is desirable
- Stimulated by problem-solving and finding better ways of working
- Experience with MS Office and good IT skills
- Full Driving License